Last Updated on February 3, 2023
Digital Receptionist Guidelines
The Digital Receptionist or Answering Machine for the MBR (22582300) has been updated with the following settings:
At the start of the call, Press 1 to continue in Maltese or Press 2 to continue in English.
You will now have the following 5 options to choose from:
- Press 1 to order certificates or certified documents. You can also send an e-mail to orders.mbr@mbr.mt for assistance.
- Press 2 for assistance about company name reservation.
- Press 3 for assistance about the online system. You can also send an e-mail to support.mbr@mbr.mt.
- Press 4 if you need assistance from a desk officer that does not include the previous options.
- Press 5 for any other query or assistance.
When selecting option 4, you will be asked to either Press 1 to talk a desk officer of a registered company (with a C number) or Press 0 for other types of commercial partnerships. If you pressed 1 in this part, dial the digits (C number) of the company and the system will pass you through to the desk officer responsible.
The MBR Call Centre is open from Monday to Thursday from 8am to noon, and from 1pm to 4pm and on Fridays from 8am to noon.
The International & Corporate Taxation Unit (ICTU) make use of the same opening hours for telephone calls and have a different telephone line, which is
Desk Officer Allocations (Incorporations/Dissolutions/Shipping Companies)
Desk Officer Allocations (Ongoing)
Desk Officer Allocations (Ultimate Beneficiary Owners (BOs) and other Transactions)
| SV | sicavs@mbr.mt |
| OC | branches@mbr.mt |
| P | Stephanie Spiteri Vassallo – stephanie.spiteri-vassallo@mbr.mt |
| PCOMM | Stephanie Spiteri Vassallo – stephanie.spiteri-vassallo@mbr.mt |
| SE | Stephanie Spiteri Vassallo – stephanie.spiteri-vassallo@mbr.mt |
| EEIG | Stephanie Spiteri Vassallo – stephanie.spiteri-vassallo@mbr.mt |
| Other Transactions | transactions@mbr.mt |
